Privacy Policy

LAST UPDATED: NOVEMBER 12, 2026

Muskoka Pewter (“we”, “us”) respects your privacy. This policy explains what personal information we collect through muskokapewter.com, our emails and our Facebook and Instagram ads, why we collect it, and the choices you have. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

Information we collect

  • When you place an order: your name, billing and shipping address, email address, phone number and the items you buy. Card payments are handled by our payment processors; we do not see or store your full card number.
  • When you sign up for an offer or our email list (for example through a form on Facebook or Instagram): your name, email address and, if the form asks for it, your phone number, along with the date you signed up and the consent you gave.
  • When you contact us: the details you include in your message.
  • When you browse our site: basic technical and usage information such as pages viewed, the page you arrived from, device and browser type, collected through cookies and similar tools (see “Cookies and analytics” below).

How we use it

  • To process, ship and support your orders, including order confirmations and delivery updates.
  • To send you the discount code or offer you asked for.
  • To send marketing emails about sales, new pieces and seasonal offers, but only if you’ve agreed to receive them. You can unsubscribe at any time.
  • To answer your questions and provide customer service.
  • To understand how our website and ads perform so we can improve them.
  • To prevent fraud and keep our website secure, and to meet our legal and tax obligations.

Marketing emails

We only send marketing emails to people who have agreed to receive them, or where Canadian law allows it (for example, after you’ve bought from us). Every marketing email includes an unsubscribe link, and you can also ask us to remove you by emailing sales@muskokapewter.com. We’ll process unsubscribe requests within 10 business days.

Who we share it with

We do not sell or rent your personal information. We share it only with trusted service providers who help us run our business, and only as needed for them to do that work:

  • Payment processors (such as WooPayments/Stripe and Authorize.Net) to take payments securely.
  • Shipping carriers to deliver your order.
  • Zoho (Zoho Campaigns) to send our emails and manage our mailing list.
  • Meta (Facebook and Instagram) for sign-up forms and ad measurement, and Google for website analytics and spam protection (reCAPTCHA).
  • Our website host and the technology providers that keep our online store running.
  • Our marketing agency, which helps manage our ads and emails on our behalf.

Some of these providers may store or process information outside Canada, including in the United States, where it may be subject to the laws of that country. We may also disclose information if required by law.

Cookies and analytics

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use the site. We use Google Analytics and the Meta Pixel (through Google Tag Manager) to measure site visits, purchases and the results of our ads. You can block or delete cookies in your browser settings; some parts of the store, like the cart, may not work without them.

How long we keep it

We keep order records as long as needed for accounting, tax and warranty purposes (generally up to seven years). We keep email list information until you unsubscribe or ask us to delete it. We then delete it or keep only what’s needed to make sure we don’t email you again.

How we protect it

We use reasonable physical, technical and administrative safeguards to protect your information, including encrypted (SSL) connections on our website and access controls on our systems. No method of transmission or storage is completely secure, but we work to protect your information and limit access to those who need it.

Your choices and rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to marketing at any time. To make a request, email us at sales@muskokapewter.com. We’ll respond within 30 days.

Contact us

Muskoka Pewter
1575 Golden Beach Rd.
Bracebridge, ON P1L 0N3
Canada
sales@muskokapewter.com

If you have a concern we haven’t resolved, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top shows when it was last changed.